Cisco meraki mr enterprise license and support
Cisco meraki mr enterprise license and support
The LIC-ENT-MXYR 1 year enterprise MX64 license applies to the MX Meraki is adopting the Cisco Online Privacy Statementeffective January 26, Products covered by the Cisco Meraki lifetime warranty are eligible for advance replacement. Although legacy Cisco Meraki products typically can connect Cisco meraki mr enterprise license and support our cloud-based management software for the entire useful life of the product, following the EOST Date, some things may change, including the following:. This information includes, for example, MAC address, device type, operating system, geolocation information, and network traffic information e. During this grace period, the system reminds the administrator to add additional licenses. If Meraki detects any Products operating in violation of such laws they will be removed from your account, following written notice to you in the form of an email. Except as may be. Please note that these licenses are non-transferrable between appliance models. Co-Termination Example Problem A:. With Systems Manager networks, you will no longer be able to enroll devices or change settings for currently enrolled devices.
This site lixense limited compatibility with your browser. Please upgrade to a newer browser or install Google Chrome Frame for full compatitlity. Our online documentation system includes installation guides and manuals, is easily searchable, and allows you to quickly find information. We will help you deploy your first network or troubleshoot enterprjse network issues and other unforeseen emergencies at no additional cost. Our support engineers have deep expertise in enterprise networking and wireless design.
The Cisco Meraki support team sits alongside the engineers who build Cisco Meraki products, providing a wealth of expertise. Cisco Meraki support engineers use real time web-based tools to Cisco meraki mr enterprise license and support and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle. Cisco Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface and built-in contextual help dramatically reduce support incidents, providing reliable lucense hassle free enterprise Cicso.
This page outlines the process by which Meraki coordinates and enterpruse its technical support responses to its customers. All processes outlined throughout this page apply to all Cisco Meraki products. All customers have an explicit support owner at all times. Normally this is a Cisco Meraki support team member; however, during pre-sales product it could be a Cisco Meraki Systems Engineer, VAR, or other field sales resource. All legitimate support requests are enterpise responsibility of Cisco Meraki Support until closure, unless there is explicit agreement oicense Meraki Support and the customer to transfer management of the case to another party.
Unless discussed and agreed to by Cisco Meraki Support, all customer support communication flows through the Cisco Meraki Support Team. Proper case management and recording. Proper follow up is achieved throughout case lifecycle. Customer satisfaction is the responsibility of the Cisco Meraki Support Team. If a case is reassigned Cixco another Meraki resource, or a Cisco Meraki authorized reseller, Cisco Meraki reserves the right to expect timely response from that Cisco meraki mr enterprise license and support or Meraki Enterprjse may intervene to ensure customer satisfaction.
The Cisco Meraki cloud management platform provides Support engineers with rich visibility into customer networks, resulting in faster diagnosis and resolution of cases. Our policies, outlined below, ensure that customer information is only accessed with prior consent, for the purposes of resolving a support case. Meraki support operates 24x7 support out of three support centers based in San Francisco, London, and Sydney.
Meraki has no support-specific licensing. Customers may open an unlimited number of support cases with the purchase of any device license, and can contact Meraki by phone or email. Service providers and resellers who offer fully managed network services using Meraki devices likewise may open an unlimited number of support cases and interact directly with Meraki support centers.
Licwnse the extremely Cisco meraki mr enterprise license and support event of a cloud infrastructure interruption, user traffic and data continues to flowand Meraki Support provides an emergency support SLA of 15 minutes. Non-emergency support cases opened via email will be answered within one business day; usually within 2 hours. Emergency support is offered exclusively via telephone to ensure that Meraki engineers can conduct appropriate troubleshooting and technical response.
Meraki Support will ship new devices overnight from global distribution centers to a customer-specified location within 1 business day of any support case requiring the Advanced Replacement RMA of any device. Delivery times to certain countries or remote destinations can vary. In the event that any case cannot be immediately resolved, Meraki Support will escalate that case to appropriate engineering personnel within Support, Product and Sales Engineering according to the following schedule and priorities.
Priority 1 — Major Impact: The network is inoperable or the performance of the network is so severely reduced that Licensee cannot reasonably continue to operate the network because of Error and the Error cannot be circumvented with a Workaround. Priority 4 — General Questions: There is no issue with network performance or operation.
These include standard questions on network configuration or functionality, network enhancement requests, or documentation clarification. Cisco Meraki will trigger case escalations as necessary by priority supoprt to ensure timely resolution of all cases. Recommendation by Cisco Meraki personnel including. Response time: failure to provide response or resolution within the timeframes described in the service level section above may generate an escalation.
Issue severity: system outage automatically generates an escalation. Other severe product issues may generate an escalation at the discretion of Cisco Meraki personnel listed above. Customer satisfaction related matters: failure to fully satisfy the customer may generate a case escalation. In the event that a case is escalated, the following persons will be notified and kept apprised of the issue until de-escalation:.
Techical Support Engineer owning the case. Cisco meraki mr enterprise license and support team above is notified of the escalation in order of severity. If fully escalated, Director of Services takes ownership of issue until resolution. Assemble appropriate team from persons listed above to assess the issue and develop a resolution plan, and communicate plan to the customer:. Specific actions to be taken in order to resolve the issue. Explicit agreement from engineering management for resources to perform engineering tasks.
Decision on whether or not to dispatch on site service. Decision on the next escalation meeting. Plan is agreed upon and executed. Case is resolved and customer is informed. Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line enhancements, licensee demands, technology mearki, or the products simply mature over time and are replaced by functionally richer products. We have set our Spaces ru roms download EOL policy to help customers better manage their product end-of-life transition.
When a mraki reaches EOL, Meraki is committed to communicating important milestones throughout the EOL suplort. These notifications will include the initial EOL notification, the End of Sale EOS announcement, and the End of Support EOST dates, as well as other key information pertaining to Cisco Meraki products. Any products being discontinued will be announced as End of Sale and identified on the Cisco Meraki website up to six months prior to the discontinuation and EOS date also known as the last order date.
On the end of sale date, discontinued hardware products are removed from the price list and are no longer available for purchase. Cisco Meraki typically provides support for a given product for a period of seven 7 years after the EOS date. If the discontinued product is not available for replacement or repair of an in-warranty return, Cisco Meraki may replace the discontinued product with functionally equivalent hardware and transfer the remaining license term from the replaced product to the replacement hardware.
Although legacy Cisco Meraki products typically can connect to our cloud-based management software for meaki entire useful life of the product, following the EOST Date, some things may change, including the following:. Cisco Meraki cannot guarantee that legacy hardware products will be able to connect to the management software indefinitely following the EOST Date. Cisco Meraki Technical Support may no longer troubleshoot the legacy hardware products. Cisco Meraki may no longer issue firmware updates or patches for the legacy products; and.
New software features available for enterprize management software may not be compatible with the legacy hardware functionality or with the firmware running on the legacy hardware. If either of the first two situations above occurs, then we will use our best efforts to provide the customer with a workable solution for upgrading from the legacy hardware and, failing that, will refund to the customer the value of any remaining license term attributable to the legacy hardware as of the EOST Date.
Nothing in this EOL Policy changes or diminishes the warranties Cisco Cisco meraki mr enterprise license and support provides for all of its hardware products. In some limited cases, Cisco Meraki may also find it necessary to discontinue certain features. Cisck more information, see the WAN Optimization feature retirement notice. Cisco Meraki stands behind its products. Hardware products come with either a one year or lifetime Cisco meraki mr enterprise license and support, as specified on the relevant Cisco Meraki data sheet.
To request a return aand authorization RMAplease complete the RMA request form in the Meraki dashboard. If your RMA request is approved, Cisco Meraki will email you an RMA number and a kr shipping label free of charge. Enterprisd will ship replacement units within five business days of receiving your defective units. If no trouble is found, we will contact you before taking further action. If you require advance replacementplease call Cisco Meraki technical support. Advance replacement orders will ship within 1 business day.
If you require replacement emterprise Meraki products covered by Meraki Now services, please call Meraki technical support and request Meraki Now advance replacement. Please mdraki the Meraki Now service tier and affected device serial number SN with your request. If you would like to return units from a product trial, please go to your product trial webpage using the link your rep provided you with and go to the returns tab to fill out the RMA request form.
If your supprot hardware was shipped to the US, Canada, or an EU member country you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you. If you are dissatisfied with your Cisco Meraki purchase for any reason, you may return your order for a full refund. All returns must meet the following criteria: If your refund request is approved, Cisco Meraki will email you an RMA number. In order for the refund to be accepted and processed, Meraki must receive the hardware you are returning no later than 30 days following the date the RMA number is issued.
Once we have received and inspected the units, we will process your return. If you purchased through a Cisco Meraki licene, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of receiving the return. If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.
From time to time Cisco Meraki offers special refund terms. If your return is covered by special terms, please reference those terms on your Suppprt request. Please contact Cisco Meraki directly for all returns, including product purchased through distributors or Hitman 2007 online sa prevodom. Meraki is adopting the Cisco Online Privacy Statementeffective January 26, For existing customers, this will be effective on February 9, Please click here to Cisco meraki mr enterprise license and support the Cisco Online Privacy Statement.
No additional sharing or use of your personal data will occur because of this change. How can I get more information about the Cisco Online Privacy Statement? San Francisco, CA You can contact Cisco by writing to:. San Jose, CA Attn: Chief Privacy Officer. How do I object to my personal information being processed under the Cisco Online Privacy Statement?
Will I now receive marketing from Cisco not related to Meraki Products and Services? This update does not change your marketing or communication preferences. Tamil new full movie download website will receive marketing based on the preferences you have previously stated.
Please click here for fax and postal mail information. The TRUSTe certification ,eraki our collection, use and disclosure of information we collect through our Services. The use of information collected through our Services shall be limited to the suppirt of providing the service for which the customer has engaged Meraki. Merraki complies with the U. Safe Harbor framework and the U. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.
Meraki has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, andd, data integrity, access, and enterpruse. Personal Information also includes information, such as demographic information e. Personal Information does not include "aggregate" or suppodt non-personally identifiable information.
Aggregate information is information that we collect about a group or category Cisco meraki mr enterprise license and support products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes at our sole discretion and without notice or liability to you.
We collect Personal Information that our users provide to us in a variety of ways on our Services. These include the following:. We may offer supporf newsletters enterpirse time to time on licnse Services. If you sign up to receive a newsletter from us, we collect your e-mail address. User Accounts and Profiles. Our Services may give you the ability to register for an account or to create and update a user profile. If we offer user account or profile functionality on the Entterprise, we will collect the Personal Information that you provide to us in the course of registering for an account or creating or updating a user account or profile.
This information may include, for example, name, postal address, telephone number, e-mail address, and related demographic information about you. We may indicate that some Personal Information is required for you to register for the account or to create the profile, while some is optional. Certain networks using our Services may require mraki to establish or use login credentials. In connection with supporting this log-on functionality, we may collect information such as email addresses, telephone numbers, or user or administrator-created usernames, along with user-created or administrator-created passwords, to facilitate such log-on functionality and otherwise to provide our Services.
If you contact us by e-mail, using a contact form on the Services, or by other means, we collect the Personal Information contained within, and associated with, lucense correspondence. We and other business partners may conduct or sponsor special contests, sweepstakes, and other promotions that users may enter or otherwise participate in on our Services or otherwise. Certain of keraki promotions may be co-branded with one of our advertisers or ,eraki business partners.
Information Related to Data Collected Cisco meraki mr enterprise license and support our Customers. Meraki collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If you are an individual who makes use of services offered by one of our customers and would no longer like suppport be contacted by that customer, please contact the customer that you interact with directly.
We may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the service agreements with our customers. When you use or visit our Services, some information is collected automatically. We also may collect information regarding your interaction with e-mail messages from Meraki, such as licnse you opened, clicked on, or forwarded a message. Annd use passively-collected information to administer, operate, maintain and improve our Services and our other services and systems and to provide content that is tailored to you.
If we link or associate any information gathered through passive means with Personal Information, or if applicable laws require us to treat any adn gathered through passive means as Personal Information, licemse treat the combined information as Personal Information under this Policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form. Please be aware that in the course of your use of the Services, mwraki or other services provided by third parties " Third-Party Services "including marketing or website optimization vendors, may set cookies on your hard drive or use other means of passively collecting information about your use of their Third-Party Services or other services or content.
To do this, they may use first-party cookies which are supportt by the same domain your browser is receiving data from or third-party cookies which are set by a different domain. If desired, you may use the Google Analytics Opt-out Browser Cisco meraki mr enterprise license and support to opt-out of having information collected by Google Analytics.
We do not have access to, or control over, the actions of Third-Party Services. Each provider of Third-Party Services uses information that it collects in accordance with its own privacy and security policies. Additionally, please be aware that Google and other third-party vendors may place supporf recognize one or more unique cookies on your suppoort when you use the Services, and may record information to these cookies based upon your activities on our Services and on Cisco meraki mr enterprise license and support websites and other Third-Party Services.
Google and these other third-party vendors may use information about those activities to inform, optimize, and serve advertisements. Please note that opting-out will not prevent advertisements from being served to you on the Internet; it will only result in advertisements that utilize cookies to serve advertisements on the specified advertising networks from which you opt-out no longer being targeted. We are not responsible for enterprose activities of other parties that may not comply with your opt-out requests.
This information includes, for example, MAC address, device type, operating system, geolocation information, and network traffic information e. Additionally, if a Meraki suppott elects to use our device management tool currently known as Systems Manager " Systems Manager " and installs its software on, or configures the profile of, a mobile device or other device e. Finally, for devices with Systems Manager installed or devices that utilize Global Positioning System GPS technology, we transmit certain geolocation information about those devices liceense the network supprt on which they are running to Google, which provides us with related geolocation information that we store and make available to network administrators through our dashboard as described above in this paragraph.
We may Cisco meraki mr enterprise license and support use Personal Merak you provide to contact you regarding products, services, and offers, both from ourselves and third parties, that we believe you may find of interest. Except as described in this Policy, we will not disclose your Snd Information that we collect on the Services to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances: We may disclose Personal Information to third-party service meaki e.
We limit the Personal Information provided to these service providers to enterpriwe which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information. Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of company suppodt, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Information is transferred to one or more third parties as one of our business assets.
Entetprise may disclose Personal Information and other information to our parent company and to other corporate affiliates of ours. These affiliated third-party companies may use and disclose Personal Information and other information that we disclose to them in accordance with their privacy policies and procedures. We may disclose Personal Information and other information to channel partners, such as resellers, of ours.
These third parties may use such Personal Information and other information that we disclose to them for purposes such as marketing our products and services to you. We also may disclose Personal Information and other information if we believe that doing support is legally required or is in our interest to protect our property or enherprise legal rights including, but not limited to, enforcement of our agreements or the rights or property of others, or otherwise to help protect the safety or security of meraji Services or other users of the Services.
If you receive commercial e-mail from us, you may unsubscribe at any time by following the instructions contained within the e-mail. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time e. Additionally, if we offer user account functionality on the Services, we may allow you to view and modify settings relating enterpeise the nature and frequency of promotional Cisco meraki mr enterprise license and support that you receive from us.
Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period. Lifense, even after you opt-out from Cisco meraki mr enterprise license and support commercial messages from us, you will continue to receive administrative messages from us regarding our Services.
Once we receive your opt-out request, we will no longer disclose your Personal Information to third-parties for their direct marketing purposes. Please be aware that this opt-out does not prohibit disclosures of Personal Information or other information made for non-direct marketing purposes. If we offer the ability merakii create user accounts or profiles on our Services, you may have the ability to access and update certain categories of Personal Information that you provide to us by logging in to your account licemse accessing your account settings.
If you request access to your account including deletion meraii any of our Services via a user settings page, by e-mail, or otherwise including requests to remove testimonials that contain Personal Information, we will respond to your access requests within 30 days.
Please note that we may need to retain some of your Personal Information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so. Please note that Meraki has neraki direct relationship with the individuals whose personal data we process on behalf of our customers. An Cisco meraki mr enterprise license and support who seeks access, or who seeks to correct, amend, or delete inaccurate data should meeaki his or her query suppogt our customer the data controller.
If the customer requests Meraki to remove the data, we will respond to their Cisco meraki mr enterprise license and support within 30 days. We will retain personal data we process on behalf of our customers for as long snterprise needed to provide services to our customer. Meraki will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The Services may contain links to other Web sites or other Third-Party Services that we do not own or operate. If you choose to visit or use any Third-Party Services or products or services available on or through such Third-Party Services, please be aware that this Policy will not apply to your activities or any information you disclose while using those Third-Party Services or any products or services available on or through such Third-Party Services.
We are not responsible for the privacy practices of these Third-Party Services or any products or anv on or through them. Additionally, the Services may contain links to Web sites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any Web site or service you visit other than the Services before providing any Personal Information on them.
Our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental Cisco meraki mr enterprise license and support. If we learn that we have collected Personal Information from a child under the age of 13 on our Services, we will delete that information as quickly as Free facebook hacker that works. Many of our servers and data centers are located in the United States.
If you choose to use the Services from outside the U. By providing your Personal Information to us through your use of the Service, you agree to that transfer, storage, and processing in the U. Also, we may transfer your data from the U. You should know that each region can have its own privacy and data security laws, some of which Free music download sites for computer be less stringent as compared to those of your own region.
We use certain security measures in an effort to protect Personal Information from accidental loss, disclosure, misuse, and destruction. When you enter sensitive information such as login credentials we encrypt the transmission of that information using secure socket layer technology SSL. Please be aware, however, that no data security measures can be guaranteed to be completely effective.
Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk. If Meraki learns of a Cisco meraki mr enterprise license and support systems breach, then we may attempt to notify you electronically so that you can entwrprise appropriate protective steps. Meraki may post a notice through the Services if a security breach occurs.
Depending on where you live, you may have a legal right to receive notice of a security breach in writing. We may occasionally update Cisco meraki mr enterprise license and support Policy. If we change this Policy in anf manner that materially alters your rights or obligations Cksco this Policy, we will use reasonable efforts to notify you of the change. For example, we may send a message to your email address, merakii we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made.
We encourage you to periodically review this Emterprise to stay informed about how we collect, use, and disclose Personal Information. Your continued use of the Services after the revised Policy has become effective indicates that you have read, understood and agreed supporr the current version of this Policy.
If you have any questions or comments about this Policy, please contact us using the following contact information: Meraki, LLC. By using the Site in any way. Please review these Terms. By using the Site, you agree to be bound. If you do not agree with all of the Terms, do not use the Site. The terms " Meraki ,". It is Cisco meraki mr enterprise license and support responsibility to.
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Internet infrastructure, volatility of stock price, financial risk management. Please read the Privacy. Policy carefully for information relating to our collection, use, storage Cisco meraki mr enterprise license and support. We are not responsible or. From time to time, we may offer sup;ort to Site visitors or registered. To be eligible for a promotion, you must, for the duration of the.
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No failure or delay by us in exercising any right. If you have any questions. This contains your enterpries number, so look for this email and retain your order number for your Cisco meraki mr enterprise license and support. Once your order ships you will receive an email notification to the email listed in your Purchase Order from Cisco Meraki with tracking number for the shipment. You may want to double check in your bulk email folder in case enterpprise do not receive this email within 48 Tv tuner advance atv 690 usb tv stick driver of the time you placed the order.
All orders will generally be processed the same day and shipped within 2 business days. Delays may occur if there are special shipping requests or missing information. Shipment is dependent on available stock. While stock outs are rare, they can happen. If you have a time sensitive order you can check availability with your sales enherprise. Cisco Meraki offers 4 different plug types for the power adapters that ship with the routers. There are 4 variations of input plug types as follows.
As Cisco Meraki grows, so too will the ennterprise of countries in which Cisco Meraki product is certified. Cisco Meraki merakii has product certified in over nr countries worldwide. If you have specific questions regarding Cisco Meraki certifications, please contact your sales representative. Qualified groups and individuals may place a suppkrt tax-exempt order once ennterprise have your tax-exempt certificate on file.
Fax or email a copy of your state- or federal government-issued ,r to The most common methods used are UPS Ground, UPS 3 Day, UPS 2 Day, UPS Overnight, UPS Overnight Early AM and UPS Overnight Saturday Delivery. NOTE: Business Days are Monday through Friday, excluding holidays observed by UPS. Expedited shipments within the US using an expedited method will generally arrive in business days.
Cisco Meraki will ship to Canada using either Suppoort Ground or Expedited services. Cisco Meraki will ship any UPS or FedEx shipment to Canada using a paperless process. The commercial invoice is therefore electronic and will qnd be included in the shipment. If Cisco Meraki has any concerns or issues with the carrier you selected you will be contacted. Ground service to Canada will generally arrive in business days.
Expedited shipments to Canada using enterprsie expedited method will generally arrive in business days. Contact your enterrpise customs office for details. It is very rare that Cisco Meraki emraki any issues with Canadian customs. Cisco Meraki will ship any UPS or FedEx shipment to Mexico using a paperless process. Expedited shipments meraaki Mexico using an expedited method amd generally arrive in business days.
Excludes any issues that could arise with enterpise. It is very rare that Cisco Suppot experiences any issues megaki Mexican customs. Cisco Meraki will only send shipments to Mexico using EXW Ex Works incoterms. Cisco Meraki cannot deliver to a P. Box in the United States, Mexico, or Canada. Customers that place an order with a P. Box delivery address will be contacted for an alternative address.
The most common methods used are UPS Standard and UPS Expedited. For most addresses, PO Boxes are not acceptable delivery addresses. If your shipping Cisco meraki mr enterprise license and support must include a PO Box Cisco Meraki cannot guarantee delivery. Cisco Meraki will only send Europe shipments using EXW Ex Works incoterms. As a rule Cisco Meraki will ship any UPS or FedEx shipment to a non-EU country using a paperless process. Shipments to Australia and New Zealand will ship from California, US and will arrive in days.
UPS offers different international shipping options:. UPS Worldwide Saver: days transit, the more expensive option, not offered to all countries e. UPS Worldwide Expedited: days transit, the cheaper option. For most addresses, P. Boxes are not acceptable delivery addresses. If your shipping address must include a P. Box Cisco Meraki cannot guarantee delivery.
Cisco Meraki will only ship international shipments using EXW Ex Works incoterms. Entefprise a rule Cisco Meraki will ship any Descargar keygen para autocad civil 3d 2013 64 bits or FedEx shipment using a paperless process. International shipments not going to North America or Europe will arrive in days. Here at Meraki, we aim to keep our legal terms simple, transparent, and to the point.
It forms a binding agreement between us and you, and it governs your purchase and use of our products. Any material changes are considered effective upon the earlier of i your continued use of the Products once you know about the changes, and ii 30 days after they are published. The Support Services we provide to merkai are included in the cost of the Hosted Software Licenses. The Firmware License for each item of Hardware you purchase is contingent upon you purchasing and maintaining a valid Hosted Software License, without which the Hardware will not function.
And, of course, it is your responsibility to comply with all applicable laws in your use of the Products, including export laws and regulations of the United States or any other country. To that end you znd ensure that none of the Products are directly or indirectly exported, re-exported, or used to provide services in violation of such export laws and regulations. Jr Meraki detects any Products operating in violation of such laws they will be removed from your account, following written notice to you in the form of an email.
As between you and Meraki, Meraki owns and reserves all rights with respect to the Software and all intellectual property rights with respect to the Hardware. In addition, you hereby assign to Meraki all of your interest in any feedback you convey to us related to the Products. Meraki may incorporate modifications into the Hosted Software, the Firmware and the Documentation at any time. By using the Hardware, you understand and agree emterprise you are collecting data regarding the devices that connect to your Network and how your network is being used, including the types of data described below.
That said, the Products include functionality that limits enherprise restricts the types of information collected, and you may certainly make use of that functionality. We process and store Customer Data exclusively for the purpose of providing the Products to you, except to the extent necessary to protect our rights in any dispute with you or as required by law. It is your responsibility to provide notice to, and obtain any necessary consents from, your Network Users regarding collection, processing, and storage of Customer Data.
We process and store Traffic Information on your behalf so licensr can monitor the use and performance of your Network and exercise control such as network traffic shaping over the traffic on your Network. By enabling and using Location Analytics, you collect the MAC address and relative signal strength of WiFi-enabled devices that are within range of your wireless Network.
Meraki does not store these MAC addresses Cisco meraki mr enterprise license and support its servers, except in a de-identified form, and they are not stored on your Hardware. Entsrprise has no responsibility for whether and how you configure the API to transfer this data to non-Meraki servers or what happens to this data following such a transfer.
If you choose to use Systems Manager, certain agent software must be installed on the mobile devices, laptops or other devices you choose to enroll. You will then, depending on the type of device, be able to perform remotely actions such as accessing and deleting files, tracking location, enforcing policies, and installing and removing apps.
This adjusted Co-Termination Date is calculated by i determining the aggregate amount of time that your new Hosted Software Licenses extend past your existing Co-Termination Date, and ii distributing that amount of time among all your Hosted Software Licenses including both new and existing ones Cisco meraki mr enterprise license and support rata based on the one-year list price for each type of Hosted Software License.
You may terminate this Agreement for any reason effective upon 30 days prior written notice to Meraki. Meraki may suspend your mraki of the Products at any time if Meraki reasonably believes that you have breached the terms of Sections 1. You may terminate this Agreement for cause if we breach any material obligation of ours under this Lciense and fail to cure such breach within 10 days following receipt of written notice from you. If you terminate this Agreement for cause, you will receive anc refund equal to the value of the remaining time on your Hosted Software Licenses.
Upon any termination of this Agreement, the Hosted Software Licenses mdraki Firmware Licenses will automatically terminate. We represent to you, the original purchaser of the Hardware, that, during the Warranty Period, the Hardware will be free from supporg defects in materials and workmanship. Hardware not meeting the warranty above will be, at our option, a repaired, b replaced, or c we will refund the depreciated amount of the price you paid for such Hardware, calculated on a straight-line, five-year basis.
All Hardware repaired or replaced under warranty will be warranted for the remainder of the Warranty Period. Except as set forth in Sections 4. Article 6 ,r of Liability. Neither party will be liable for: indirect, incidental, exemplary, special, or consequential, damages; loss or corruption of licens or loss of revenues, profits, goodwill, or anticipated sales or savings. This Agreement is the entire suppott between you and us and supersedes all prior agreements and understandings about all this stuff.
Failure to exercise any right under this Agreement will not merqki a waiver. There are no third-party beneficiaries to this Agreement. This Agreement is governed by the laws of California without reference to conflicts of law rules. For any dispute iCsco to this Agreement, the Parties consent to personal jurisdiction and the exclusive venue of the courts in Santa Clara County, California.
Communications we send to you electronically will be deemed to be in writing. Any notice you provide to us under this Agreement will be in writing and sent by overnight courier or certified mail receipt requested to the address above. If any provision of this Agreement is found unenforceable, this Agreement will be construed skpport if it had not been included. Meraki may assign this Agreement without the consent of Customer to Cisco Systems, Inc.
Article 9 Certain Definitions. The following terms not defined elsewhere in this Agreement have the respective meanings set forth below. Read this policy in:. The following is a conceptual example. Assume the original purchase included ten APs, each with a 1-year Ciso. Also meeraki four months into the license term there are six additional APs added, each with a 1-year license.
This section describes in detail licenze step of the co-termination Facebook password hacker online free without survey 2015 which is reflected mathematically in the next section. The new co-termination date is finally calculated by adding the Incremental Time Purchased to the Remaining Days. License Base Supporh Table does not include all licenses.
This section suport in mathematical terms the detailed explanation of the co-termination algorithm described in the previous section. To calculate the new termination date of your network at the time of purchase of additional devices for your network:. Determine the amount of time remaining on your current network, before the new purchase, or 0, whichever is greater.
Calculate the Daily License Usage Rate supprt your entire network, including all your existing and new devices. Note 1: In the Meraki dashboard a unit of time is one second. Co-Termination Enterpdise Problem B:. On January 1,you purchased and activated twenty wireless MR24s with 3-year licenses and one MX with a 3-year Advanced Security license for your network. Today is May 8, days later.
You purchase and activate an additional twenty-five wireless MR16s with 3-year licenses to be added to your network. Calculate in days the remaining time you have on sjpport network. Co-Termination Example Problem C:. On January 1,you purchased and activated fifteen Wireless MR16s with 5-year licenses. On June 30,you purchased and activated one MX80 with a 3-year Advanced Security license. Today is March 31, and you enterprize and activate two MS42P Switch with a 1-year license.
Once the exact expiration time is computed, actual license expiration is rounded to the nearest day merak enforced at 9am Pacific Time on that day. Each iteration of the co-term formula Free download film naruto shippuden episode 422 only run with respect to licenses of the same term. So when new licenses are purchased on the same order with different terms, the co-term suoport is run multiple times.
The calculations are run in the order of license addition. In the above example, the co-term calculation would licejse be run on the MR24 and MS42P, with the first co-term date calculated; a new co-term date would then be calculated using the first co-term date and the MX license for 3-years. Accordingly, when renewing the licenses for existing devices, the Incremental Dollar Days are calculated as a function of the entire term of the license i.
Expressed mathematically, the difference in the two formulas is as follows:. When purchasing MX products, a customer must either choose Enterprise licenses for those products or Advanced Security licenses — but not both. If a customer wants, for instance, to upgrade to the Advanced Security functionality on its MX devices and purchases new MX licenses, merali co-termination calculation is re-run because the Advanced Security licenses are more expensive. This means that both the Incremental Dollar Days and the Daily License Usage Rate will be adjusted since each is calculated as a function of the Base Price of the licenses.
The Meraki Dashboard includes a manual co-termination calculator. To access it, first create a dashboard account for free by clicking here. Then click here to be taken to the co-termination calculator. This page contains versions of the RedBoot bootloader, Linux kernel and OpenWRT distribution modified to run on the Meraki hardware, along with associated licenses. Please note that custom firmware images are not supported by Meraki and may put your device in a sup;ort state.
Devices with custom firmware images are not covered under the limited warranty. View the latest version of the VRT Certified Rules License Agreement. Systems Manager Free Terms and Conditions. Last Updated: April SM Free is only for internal use by your company. It is not for resale, distribution or service bureau use. Limit one SM Free per organization and enterpise individual. Your use enterpgise Systems Manager is governed by our End Customer Agreement. By accepting the SM Free you represent that you are authorized by your employer to accept the SM Enterpriee and that you will disclose receipt of the SM Free to your employer as and if required.
The recipient is responsible for taxes and duties, if any. Please contact your Cisco Meraki rep if you have any questions. Enterprise support at no additional cost. Deep expertise and fanatical service. Real time cloud-based support tools. Log in to submit cases. Cisco Meraki Support Paradigm. Introduction and General Philosophy. Provide the highest quality and fastest possible support directly to Merwki Meraki customers. Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and are responsible for delivering consistent measured customer satisfaction.
Ensure Cisco Meraki authorized resellers are properly supported during field installations and troubleshooting nad, assuming the support request is in regards to a currently licensed Meraki product. Effectively track and coordinate Cisco meraki mr enterprise license and support interactions and support activities. On rare occasions, support may view network status without prior notice to identify and diagnose system-wide issues.
In these cases, network configuration information, including security settings and policies, will not be accessed. Once checked, Support will not be able to access any aspect of the network. Customers will need to uncheck this box if technical assistance is required. Meraki support operates 24x7 support out of three support centers based in San Francisco, London, and Sydney. Customers may open an unlimited number of support cases with the purchase of any device license, and can contact Meraki by phone or email.
In the extremely unlikely event of a cloud infrastructure interruption, user traffic and data continues to flowand Meraki Support provides an emergency support SLA of 15 minutes. Hours of Operation and Kicense. Cisco Meraki will trigger case escalations as necessary by priority level to ensure timely resolution of all cases. Cisco Meraki Case Escalation.
Priority 2 Four 4 hours Eight 8 hours next business day. Cisco meraki mr enterprise license and support 3 Four 4 hours Five 5 days. Priority 4 Eight 8 hours Five 5 days. A case may be escalated based on any of the following criteria:. Notification list and notification methodology. To comply with best practices, suupport RMA requests should only be processed after a technical support case has been opened and proper troubleshooting has suppotr place.
Products covered by the Cisco Meraki lifetime warranty are eligible for advance replacement. All Cisco Meraki hardware products come with either a one-year or lifetime warranty, llicense specified on the relevant Cisco Meraki data sheet. In the event a customer RMA request is approved, Cisco Meraki will email an RMA number and a return shipping label free of charge.
Any replacement unit will ship within five business ljcense of receiving defective units as stock allows. Ebterprise no defect is Cisco meraki mr enterprise license and support, the RMA request will be rejected and the customer will be notified. Product End-of-Life EOL Policy. Merzki Announcement: Date of official end-of-sales notice, typically six months prior to the last order date. End-of-Sale EOS Date: The Ciscl date to order the product enterptise Cisco Meraki point-of-sale outlets.
After this date, the product is no longer for sale via any channel. End-of-Support EOST Date: The last date a product will be affirmatively supported by Cisco Meraki, typically seven years following the EOS Date. Systems Manager Enterprise Support License. Return Policy and Requesting a RMA. All returns must meet the following criteria:. You purchased the product through an authorized Cisco Meraki reseller or direct from Cisco Meraki. You are the original purchaser of the product.
You submit your refund request within 30 days of purchase. The product is in new condition, amd all accessories in the original packaging. To request a refund, Cisco meraki mr enterprise license and support complete our RMA request form. If your refund request is approved, Cisco Meraki will email you an RMA number. Please return units in their entirety. That is, include all power supplies, antennas, and other components along with the original product box.
Please use the original shipping carton and packaging material. If this is not possible, use another shipping carton with padding to protect the units from damage during shipping. DO NOT ship a product without a carton. The customer will be charged for product that is damaged due to insufficient packaging. Once you have received your RMA number from Cisco Meraki via email, write this RMA number in large letters on the exterior of the shipping carton.
Shipments to Cisco Meraki without an RMA approval will not be processed. If Cisco Meraki approves your RMA request, you will receive a confirmation email containing an RMA number within Cixco business licesne. The address to which the product should be sent will also be included in that email. Cisco Meraki will provide a pre-paid return shipping label for warranty replacement return shipments.
Cisco Meraki will also provide a pre-paid return shipping label for free trial return shipments from US including Puerto Ricoany EU member country, Australia, Canada, Chile, Colombia, Costa Rica, Ecuador, Indonesia, Japan, Mexico, Licenss Zealand, Panama, Peru, the Philippines, Singapore, South Korea, Thailand, the United Arab Emirates, and the United Kingdom.
For all other returns it is your responsibility to coordinate and pay for return shipping back to Cisco Meraki using the carrier of your choice. Cisco Meraki recommends that the return package has a tracking number and is insured for the proper value of its contents. Cisco Meraki is not responsible for packages lost by carriers. Last Updated: January 26, Please review the FAQs below about this transition.
We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes at our sole discretion and without notice or liability to you. Collection of Voluntarily-Provided Enterprisf. Network Usage Information Collected llicense Our Services. Information from Other Sources. We may disclose information to third parties Cisco meraki mr enterprise license and support you consent to us doing so, as well as in the following circumstances:.
Type A; 2 pin. Type G; British 3 pin, ungrounded. Placing a Sales Tax-Exempt Order for Delivery in the United States. North America Delivery Times licrnse Shipping Information. Below is the UPS Ground map. Cisco Meraki will only send shipments to Canada using EXW Ex Works incoterms. Cisco Meraki can ship to Mexico using expedited services. Europe Delivery Times and Shipping Information.
Expedited shipments will generally arrive at their destination in business days. Australia meaki New Zealand Delivery Times and Shipping Information. Other International Locations Delivery Times and Shipping Information. Delivery Times and Shipping Information. Last Updated: March 31, Any material changes are considered effective upon the earlier of i your continued use of the Products once you know about the changes, and ii 30 days after they are published.
The Firmware License for each item of Hardware you purchase is contingent upon you purchasing and maintaining a valid Hosted Software License, without which the Hardware will not function. If Meraki detects any Products operating in violation of such laws they will be removed from your account, following written notice entreprise you in the form of an email.
Article 2 Livense Customer Data. Suppotr may incorporate modifications into the Hosted Software, the Firmware and the Documentation at any time. It is your responsibility to provide notice to, and obtain any necessary consents from, Ciso Network Users regarding collection, processing, and licfnse of Customer Data. We process and store Traffic Merakj on your behalf so you can monitor the use and performance of your Network and exercise control such as network traffic shaping over the traffic on your Network.
Meraki has no responsibility for whether and how you configure the API to transfer this data to non-Meraki servers or what happens to this data following such a transfer. You will then, depending on the type of device, be lifense to perform remotely actions such as accessing and deleting files, tracking location, enforcing policies, and installing and Cisco meraki mr enterprise license and support apps. Article 3 Term and Termination.
If you terminate this Agreement for cause, you will receive a refund equal to the value of the remaining time licemse your Hosted Software Licenses. Article 4 Warranties; Limitation of Liability. The following terms not defined elsewhere in this Agreement have the respective meanings set forth below. The following is a conceptual example. The new co-termination date is finally calculated by suppport the Incremental Time Purchased to the Remaining Days. This section expresses licenes mathematical entreprise the detailed explanation of the co-termination algorithm described in the previous section.
Note 1: In the Meraki dashboard a unit of time is one second. Co-Termination Example Problem A:. On January 1,you purchased and activated five Wireless MR16s with 1 year licenses for your network. You purchase and activate two MX80s with 3-year Advanced Security licenses to be added to your network. Calculate Co-Term of January 1, Purchase adding MX to MR24s on same day. Calculate Co-Term of May 8, Purchase adding twenty-five MR16s to existing network.
Cisco meraki mr enterprise license and support
Cisco Meraki MR Enterprise License and Support, 3 Years. Cisco Meraki MR Enterprise License and Support, 5 Years. Cisco Meraki MR Enterprise License and. Buy a Meraki Cisco Meraki Enterprise Cloud Controller License 1 Access Point or points and deployment sites, and facilitates phenomenal real-time support. Cisco AC Adapter for Meraki MR Series Wireless Access Points Cisco Meraki Enterprise Cloud Controller - Subscription license (1 year) - 1 If you are a seller for this product, would you like to suggest updates through seller support?. Calculate the cost of Meraki's hardware, licenses, and accessories. Support. Support Team. 24/7 Enterprise Class Support Included.